Copyright infringement occurs when an image from our site is used without permission. At Getty Images, we are deeply committed to protecting the interests, intellectual property rights and livelihood of the photographers, filmmakers and artists who trust us to market their work. Commercial licenses enable artists to earn fees to make a living, run their businesses and continue creating more great content.

In this video, Jonathan Lockwood, our Counsel in the UK, shares an overview of image licensing and our approach to ensuring our photographers are paid when their work is used for commercial purposes.

Why you may have received a Settlement Demand Letter:

If you’ve received a Settlement Demand Letter from Getty Images, it means we can’t locate a valid license for the use of our images to promote your business.

The purpose of our correspondence is to provide you with an opportunity to locate a previously purchased license or, if no valid license exists, to reach a fair settlement for the prior unlicensed use of the image(s) that have been identified on your website.

What to do to resolve the matter:

If you do have a valid license — perhaps purchased by someone working for your company — please email the sales order number of the license purchase (and if it’s easy to do so, please send us a copy of the license, too) to copyrightcompliance@gettyimages.com within 10 business days of the date on the Settlement Demand Letter. Once we receive your email, we’ll connect that license with your company’s use.

If you do not have a valid license, we understand that the infringement may be unintentional. If that is the case, we request that you pay the settlement fee and remove the image within 30 days of the date of the letter to avoid penalties. However, if you wish to continue using the image, please contact us to purchase a license to cover your future use. If you prefer to replace the image with one which is less expensive, we can help you with that change as well.

To resolve an unlicensed use matter, use our secure online payment system to pay your settlement fee.

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